🔒 Last updated: January 2025
Privacy Policy
We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how Bmfly Travels Limited collects, uses, and protects your personal data when you use our B2B flight booking platform at bmfly.net. By using our services you agree to the practices described below.
1
Information We Collect
- Personal identification information (name, email, phone number, NID/passport)
- Travel details including flight preferences, booking history, and passenger information
- Payment information processed securely through SSLCommerz — we do not store card details
- Device and usage data including IP address, browser type, and pages visited
2
How We Use Your Information
- To process flight bookings and send confirmation emails and e-tickets
- To provide customer support and respond to your inquiries
- To send important updates regarding your booking or account
- To improve our platform, services, and user experience
- To comply with legal obligations and prevent fraud
3
Information Sharing
- Airlines and GDS (Global Distribution System) providers to process your bookings
- Payment processors (SSLCommerz, bKash, Nagad) to complete transactions
- Government authorities when required by law or for immigration purposes
- We never sell your personal data to third parties for marketing purposes
4
Data Security
- All data is transmitted over HTTPS with 256-bit SSL encryption
- Payment transactions are processed through PCI-DSS compliant gateways
- We regularly audit our systems for security vulnerabilities
- Access to personal data is restricted to authorized personnel only
5
Cookies & Tracking
- We use essential cookies to maintain your session and preferences
- Analytics cookies help us understand how users interact with our platform
- You can disable non-essential cookies through your browser settings
- We do not use cookies to track you across third-party websites
6
Your Rights
- Right to access — request a copy of the personal data we hold about you
- Right to correction — update inaccurate or incomplete information
- Right to deletion — request removal of your data subject to legal obligations
- Right to withdraw consent — opt out of non-essential communications at any time
7
Data Retention
- Booking records are retained for 7 years for accounting and legal compliance
- Account data is kept as long as your account remains active
- You may request deletion of your account and associated data at any time
8
Contact & Updates
- For privacy concerns, contact us at privacy@bmfly.net
- We may update this policy periodically — changes will be notified via email
- Continued use of our services after changes constitutes acceptance
Questions? Contact our support team